FAQ

How much is the shipping cost?

Depending on the destination, we use DHL for international services.

Other countries in the world: Shipping is calculated at the time of payment.

Do you ship internationally?

Currently, international shipping is available in fine quality frames and acrylics. Do not use glass because of the risk of breaking on the road.

How long will it take for me to receive my artwork?

Most of the artworks leave the studio within 5-7 working days after the order is placed. Some of the more complex artwork on the boat can take an extra day to completely dry / set / heal. Please allow up to 7 business days to submit artwork.

Can I return my artwork?

Yes, you can return your artwork within 30 days along with the previous unboxing video so you can claim if there is damage on the road, to get a refund. Please contact arlanprata@outlook.com for a return shipping slip and a rate quote for resubmitting your work. * Note, fees may apply.

Is each artwork limited in number?

The majority of artworks are limited in number or time is limited. Once they are sold out or the time limit is up, they will no longer be created to protect the integrity of the artwork and collectors who secure them.

Is my work framed?

All artwork and printing is fully framed and options are available for frame colors. The frame style is a contemporary inner box shadow frame, which has been specially designed for Arlan. So this means you won’t have any cracked corners, your frame will look perfect all the time.

Can I choose my color frame?

Of course, you can decide the color of the frame according to what we provide in three color variants. Your frame will be black, white or wooden.

Where is my art made?

All artworks are handcrafted in Bandung, West Java, Indonesia. I work with my studio assistant to make sure every piece is perfect.

What do you mean by all works are handmade?

Exactly. Works printed on artpapper are specially laminated and durable. My artwork is carefully crafted and the frames are assembled by expert craftsmen.

What do you mean by quality ingredients?

I want everyone to have extraordinary work.

How do I hang my artwork?

All the artwork is ready to hang, this is so you don’t have trouble hanging the puck yourself.

Can I order custom artwork?

No, unfortunately I don’t accept requests for custom artwork.

Will every artwork have a special certificate?

Yes, of course we include a certificate for every piece of artwork.

Can retroactive discounts be applied to my order?

Unfortunately we do not offer retroactive discounts on orders placed before or after any promotion ends. Make sure to subscribe to our site or follow us on Instagram for promotional discount information

I have more questions!

Please email arlanprata@outlook.com and we have the answer for you!

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Shipping & Returns